Front Desk/Medical Record

 Overview
Join Rioux Eye Center, INC. and our dynamic healthcare team as a Front Desk Receptionists, where your friendly demeanor and organizational skills will be the first point of contact for patients and staff alike. This vital role combines administrative excellence with a passion for patient service, ensuring smooth operations within a busy medical environment. You will manage patient intake, maintain accurate medical records, and support clinical staff with essential documentation, all while upholding the highest standards of confidentiality and compliance. If you thrive in a fast-paced setting and are eager to contribute to quality healthcare delivery, this opportunity is perfect for you!

Responsibilities

Greet patients and visitors warmly, providing exceptional customer service and guiding them through check-in and appointment procedures.

Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification processes.

Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately.

Maintain accurate medical records by organizing, filing, and retrieving documents efficiently.
Review documentation for completeness and accuracy, ensuring compliance with HIPAA regulations and proper coding standards including CPT, ICD-10 codes.

Assist with appointment scheduling using medical office management software; coordinate patient flow to optimize clinic efficiency.

Support medical billing processes by collecting payments and processing billing information related to Medicare or other insurance providers.

Skills

Strong knowledge of medical terminology, ICD coding (ICD-10), CPT coding, and healthcare documentation review processes.

Proven ability to handle insurance verification and collections confidently while maintaining patient confidentiality in accordance with HIPAA guidelines.

Excellent computer skills and familiarity with medical office management software.

Exceptional patient service skills coupled with professional phone etiquette and effective communication abilities in bilingual settings, if applicable.

Prior medical office experience is highly desirable; familiarity with Ophthalmic healthcare environment protocols is a plus.

Strong organizational skills for filing, documentation review, and managing multi-line phone systems in a fast-paced office setting.

Join us to be part of a dedicated team committed to delivering compassionate care through efficient administrative support. Your expertise will help streamline operations while ensuring every patient receives the highest quality service in a welcoming environment!