Customer Service Associate (Full-Time, On-Site)

Location: Conway, MA

Company: OESCO, Inc. (Orchard Equipment Supply Co.)

OESCO, Inc. is a family-owned, owner-operated business that has been supplying orchards and farms with quality equipment, supplies, and service since 1954. We take pride in supporting our agricultural community and are looking for a reliable, team-oriented Customer Service Associate to join our small, dedicated team.

Position Overview

This is a full-time, on-site role focused on providing excellent customer service both over the phone and in person. The ideal candidate is organized, proactive, and comfortable handling a variety of tasks in an often fast-paced environment.

Key Responsibilities

• Answer and direct incoming phone calls
• Enter customer orders accurately into the system
• Provide counter service and assist walk-in customers
• Help customers identify parts and retail products
• Support general front-end and office operations and other team needs

Qualifications

• Previous customer service experience required
• Strong communication and interpersonal skills
• Comfortable using POS systems and computers
• Ability to learn new software and internal systems
• Self-starter with a strong sense of responsibility
• Team player with a positive, helpful attitude
• Basic mechanical knowledge or aptitude is a plus

Physical Requirements

• Ability to sit and stand for extended periods
• Ability to lift up to 25 pounds

Benefits

• Health insurance
• Life insurance
• Paid holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Columbus/Indigenous People’s Day, Veteran’s Day, Thanksgiving Day, Christmas Day.
• Paid sick time (in accordance with state law)
• Paid vacation (after 1 year of continuous employment)
• Simple IRA with up to 3% company match (eligible after 1 year)

Schedule & Compensation

• Monday–Friday, 9:00AM – 5:00PM
• Compensation is commensurate with experience.