HEAD CASHIER

Store Location: 1150 West Street, South Amherst, MA
Department: Registers
Job Status: Full Time or Part Time
Reports To: Front End Manager, Assistant Front End Manager, Night Supervisor, Upper Management, Ownership
Grade/Level: High School Diploma or Equivalent preferred
Work Schedule: Flexible, weekends, days, evenings & holiday availability is expected.
Amount of Travel Required: N/A
Positions Supervised: Cashiers

OVERALL RESPONSIBILITY
Customer Service: Assist customers with questions or direct them to someone who can assist
Supervision:  Directly supervising cashiers, baggers and self-checkout attendants
Training: Onboard and train cashiers on store systems and procedures
Sales & Operations: Take gift basket orders (shipping/delivery/pickup)
Communication: Answer telephones and delegate duties to staff

KEY JOB DUTIES (not exhaustive)

Maintain regular and prompt attendance at worksite
Process refunds and resolve customer complaints
Upholding store and department policies and procedures; report misconduct to management
Assisting the on-duty Head Cashier, as needed, even when assigned to a regular register
Performing the duties of regularly scheduled cashiers as well as HC duties
Confident and proper handling of customer and employee dishonesty
Monitor POS and payment processor performance; promptly report issues to General Manager
Resolve daily scheduling conflicts (calling employees in or out)
Coordinate breaks and get change for cashiers
Oversee cashier performance to minimize transaction errors and ensure drawer accuracy
Coordinate customer pick-up orders and oversee the store’s lost and found
Maintain logs for price discrepancies and other daily incidents
Perform other duties as assigned

Education
High School Diploma or Equivalent preferred

Experience
Minimum six months related experience

SKILLS & ABILITIES

           Professionalism

           Communication

           Prioritizing daily tasks

Certificates & Licenses

TIPS Certification preferred